FAQ: What are your Shipping Methods?
Economy Lightweight or Priority Mail - Ships US Postal Service First Class or Priority Mail depending on weight. This is our most economical shipping method. Tracking is not as robust with this shipping method. Delivery confirmation is provided on all packages, but package cannot be tracked during shipment. Standard Ground - Ships using FedEx. Designed for residential deliveries, this is for larger orders, and pricing will be given through e-mail orders before fulfillment of any order. Commercial deliveries also welcome using this method. FedEx Express, Next Day, 2nd Day, Economy - Guaranteed timed delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all Express orders ship from our warehouse on the same day if order is placed by 12:00 noon EST. Delivery time not guaranteed to all U.S. zip codes. See the FedEx website for restrictions. USPS International Air Parcel - Ships USPS to most countries in 4-10 days. Customs duties and taxes are paid by the customer and vary widely from country to country. Please check with your local post office for more details. Creation By Design cannot mark shipments as gifts to avoid VAT taxes as this is an illegal practice. This shipping method offers no tracking number and can take between 14 - 21 business days for delivery, depending on time spent in customs.
What are your Shipping Policies? Domestic Shipping Info We ship Monday through Friday, and strive to process and ship all orders within 2 business days. Most orders ship the next business day. Next Day Air orders in by 12:00 noon EST are generally shipped that same day. Domestic orders over a pound usually take between 2-5 business days for delivery (after processing time). Domestic orders under a pound and orders going USPS generally take between 5-10 business days for delivery. Lightweight Economy Ground shipments are not scanned until delivery, which is why the tracking information may say "no record of this item." However, it has shipped and it will receive a delivery confirmation scan once it has been delivered. At this time the tracking information will update to "delivered." Faster shipping methods are available in our checkout system. Please allow 2 business days for processing your order.
International Shipping Info International customers are responsible for all customs fees and VAT taxes. Check with your local post office for rates. International orders usually take between 4-10 business days to clear customs and arrive. International shipping offers no tracking number and can take between 14 - 21 business days for delivery, depending on time spent in customs. We reserve the right to refuse to ship orders to countries that we have had shipping issues with in the past. Your order may be canceled and refunded if we deem the order to large to qualify for international shipping (based on USPS guidelines).
What is your No Hassle Return Policy? We gladly accept returns of merchandise within 30 days of receipt as long as you follow these simple guidelines: Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center. A refund of the price of the item and any applicable taxes will be issued using the original form of payment used. We will not issue refunds for items returned that have been used, or are classified as un-sellable. If the return is not due to an error on our part, the customer is responsible for all shipping costs to return the merchandise. We will issue a refund for the item(s) being returned - please allow up to 10 days for processing. If you wish to exchange an item, after returning the item to us for a full refund simply place a new order for the correct item you wish to purchase. To return an item that is damaged, defective, over-shipped or not ordered, please contact our customer service team at Returns@creationbydesigncards.com. Our customer service team will provide you with a prepaid return shipping label and drop-off instructions, as well as, details related to replacement shipment and timing of refunds. Unless a different return address is specified on your packing slip, all returns should be sent to: Creation By Design
Returns Department
PO Box 596
Teaneck, NJ 07666 Customer Inquiries should be directed to the following: What are your Security & Privacy Policies? At Creation By Design we take the security of our website and your privacy very seriously. All secure pages on our website are encrypted with a 128-bit SSL Certificate provided through Rapid SSL Security Services. This ensures that any data that you send to us, including personal and credit card information is completely encrypted and secure. What is SSL? The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session. Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a https rather than http. SSL certificates can be used on webservers for Internet security and mailservers such as imap, pop3 and smtp for mail collection / sending security. If you have any questions please contact us at customerservice@creationbydesigncards.com How do I place an Order Browse our website and pick out some items you like Place the items in your shopping cart Click "Checkout" Create an account Enter your shipping info Enter your billing info (this needs to be the address of record of the credit card used) Confirm your information and finish your order
If you are having problems ordering or if you would rather place your order with one of our friendly operators, please feel free to call us at (914) 714-3300 during regular business hours. If you have any questions please email us at customerservice@creationbydesigncards.com. BULK ORDER over $1,000.00 US. – If you are placing a domestic, or International, order greater then $1,000 and/or containing a total item count in the 100 item range then we recommend that you call our support line at (914) 714-3300 or send an email direct to bulkorders@creationbydesigncards.com. Please include your contact information and as much detail as possible as to the specific product(s) of interest, and the quantity you are interested in purchasing. In some cases our purchasing staff will be able to offer you a discount and a better shipping rate due to a more accurate weight. This will allow us to pass these savings along to you. A member of the Creation By design staff will get back to you within 1 business day. | 
